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Returns

You may return your item within 30 days of delivery for a refund or exchange.

To be eligible for a return:

• Items must be unused and in original condition
• Packaging must be intact
• Proof of purchase is required

Returns sent without prior approval will not be accepted.

How to Start a Return

To initiate a return, please contact us at:

Email: support@nestrivahome.co.uk

Return Shipping

Customers are responsible for return shipping costs unless:

• The item is damaged
• The item is defective
• You received the wrong item

Damaged or Incorrect Items

Please inspect your order upon arrival.

If your item is damaged, defective, or incorrect, contact us within 7 days of delivery with photos, and we will resolve the issue as quickly as possible.

Non-Returnable Items

We do not accept returns for:

• Gift cards
• Custom or personalised items
• Perishable goods
• Final sale items (if applicable)

Exchanges

To exchange an item, please return your original item and place a new order once your return is approved.

Refunds

Once we receive and inspect your return, we will notify you of the outcome.

If approved, your refund will be issued to your original payment method within 5–7 business days.

Please note that your bank or card provider may take additional time to process the refund.

Contact Us

If you have any questions about returns or refunds:

Email: support@nestrivahome.co.uk

Address:
Nestriva Home
Office 1010
60 Tottenham Court Road
Fitzrovia
London
W1T 2EW
United Kingdom

Last updated: 24th March 2026