Privacy Policy – Nestriva Home

At Nestriva Home, we are committed to protecting your privacy and ensuring a safe online experience. This Privacy Policy explains how we collect, use, protect, and disclose your personal information when you visit, use, or make a purchase or other transaction through our website and services. Nestriva Home is powered by Shopify, which enables us to provide these services to you.

If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of our services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described below.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies or can reasonably be linked to you or another person. Personal information does not include information collected anonymously or information that has been de-identified so that it cannot reasonably be linked to you.

Depending on how you interact with our services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:

• Contact details, including your name, address, billing address, shipping address, phone number, and email address
• Financial information, including payment card information, transaction details, form of payment, payment confirmation, and other payment details
• Account information, including your username, password, security questions, preferences, and settings
• Transaction information, including the items you view, add to your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your past transactions
• Communications with us, including information you provide when sending a customer support inquiry
• Device information, including information about your device, browser, network connection, IP address, and other unique identifiers
• Usage information, including information regarding how and when you interact with or navigate our services

Personal Information Sources

We may collect personal information from the following
sources:

• Directly from you, including when you create an account, visit or use our services, communicate with us, or otherwise provide your personal information
• Automatically through the services, including from your device when you use our products or services or visit our website, and through the use of cookies and similar technologies
• From our service providers, including when we engage them to enable certain technology and when they collect or process your personal information on our behalf
• From our partners or other third parties

How We Use Your Personal Information

Depending on how you interact with us or which services you use, we may use personal information for the following purposes:

• Provide, tailor, and improve the services.

We use your personal information to provide you with our services, including to process your payments, fulfil your orders, remember your preferences, send notifications related to your account, process purchases, returns, exchanges, or other transactions, manage your account, arrange shipping, facilitate returns and exchanges, enable reviews, and create a more personalised shopping experience.

• Marketing and advertising.

We may use your personal information to send marketing, advertising, and promotional communications by email, text message, or post, and to show you advertisements for products or services on our website or other websites, including based on items you have previously purchased or added to your cart.

• Security and fraud prevention.

We use your personal information to provide a secure shopping experience, authenticate accounts, detect and investigate possible fraud or other harmful activity, and protect our services and users.

• Communicating with you.

We use your personal information to provide customer support, respond to enquiries, and maintain our relationship with you.

• Legal reasons.

We may use your personal information to comply with applicable law, respond to valid legal requests, resolve disputes, enforce our terms and policies, and protect our rights and the rights of others.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. These circumstances may include:

• With Shopify, vendors, and other third parties who perform services on our behalf, such as payment processing, data analytics, customer support, cloud storage, fulfilment, and shipping
• With business and marketing partners to provide marketing services and advertising. For example, Shopify may support personalised advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have the right to direct us not to share information about you for targeted advertising purposes.
• When you direct us, request us, or otherwise consent to our disclosure of certain information to third parties
• With affiliates or otherwise within our corporate group
• In connection with a business transaction such as a merger, acquisition, or bankruptcy, or to comply with legal obligations, enforce our policies, or protect our rights and the rights of others

Relationship with Shopify

Our services are hosted by Shopify, which collects and processes personal information about your access to and use of our services in order to provide and improve them. Information you submit to our website may be transmitted to and shared with Shopify, as well as third parties that may be
located in countries other than where you reside, in order to provide and
improve the services.

In addition, to help protect, grow, and improve our business, we may use certain Shopify-enhanced features that incorporate data and information obtained from your interactions with our store, along with other merchants and with Shopify. In these circumstances, Shopify may be responsible for certain processing activities and for responding to your requests to exercise your rights relating to that processing.

To learn more about how Shopify uses your personal information and any rights you may have, please visit Shopify’s consumer privacy information and privacy portal.

Third Party Websites and Links

Our services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We are not responsible for the privacy, security, accuracy, completeness, or reliability of third-party websites or platforms.

Children’s Data

Our services are not intended to be used by children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the details below to request deletion.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” personal information of individuals under 16 years of age, as those terms are defined under applicable law.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee absolute security. In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information.

How long we retain your personal information depends on factors such as whether we need the information to maintain your account, provide services, comply with legal obligations, resolve disputes, or enforce applicable agreements and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights in relation to your personal information, subject to applicable law:

• Right to access or know what personal information we hold about you
• Right to request deletion of your personal information
• Right to request correction of inaccurate personal information
• Right to portability, meaning you may request a copy of your personal information and ask that it be transferred to a third party in certain circumstances
• Right to manage communication preferences, including opting out of marketing emails by using the unsubscribe link in those emails

If you reside in the UK or European Economic Area, and subject to applicable exceptions and limitations, you may also have the following rights:

• The right to object to processing or request restriction of processing for certain purposes
• The right to withdraw consent where we rely on consent to process your personal information

You may exercise these rights by contacting us using the details below. We may need to verify your identity before processing your request. We will not discriminate against you for exercising your rights.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details below. Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority.

International Transfers

Please note that we may transfer, store, and process your personal information outside the country where you live.

If we transfer your personal information outside the United Kingdom or European Economic Area, we will rely on recognised transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or equivalent UK-approved safeguards, unless the transfer is to a country recognised as providing an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website and update the “Last updated” date where appropriate.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise your rights, please contact us at:

Email: support@nestrivahome.co.uk

Address:
Nestriva Home
Office 1010
60 Tottenham Court Road
Fitzrovia
London
W1T 2EW
United Kingdom

Last updated: 24th March 2026